Ship & return in-stock

We are committed to delivering your pet-inspired treasures with care and efficiency. Our shipping policy is tailored to different order types:

In-Stock:

• Orders for in-stock items will be processed and shipped within 1-3 business days.
• You will receive a tracking number once your order is dispatched.

Pre-Order:

• Please allow up to 2 weeks for 3D printing and hand-painting.
• You will receive a tracking number once your order is dispatched.

UK Orders 🇬🇧: 

• FREE local shipping via Evir on orders £49 or over.
• Local delivery via Evri takes 3-7 working days.
• £3 shipping fee for purchases under £49.

US Orders 🇺🇸: 

• FREE shipping via Evri Standard takes  10-12 working days for purchases US$70 or over.
• Delivery via Evri Priority takes 3-6 working days with a shipping fee of US$12 for purchases US$70 or over.

• Delivery via Evri Standard takes 10-12 working days with a shipping fee of US$12 for purchases under US$70.

• Delivery via Evri Priority takes 3-6 working days with a shipping fee of US$23 for purchases under US$70.

HK Orders  🇭🇰:

• Delivery via Royal Mail International takes 6-7 working days with a shipping fee of HKD127 for purchases HKD500 or over.
• Delivery via Royal Mail International takes 6-7 working days with a shipping fee of HKD157 for purchases under HKD500.

HK Orders with Parcel Consolidation 🇭🇰:

• FREE shipping to a UK warehouse on orders HKD500 or over.
• Delivery to UK warehouse of your chosen service via Evri takes 3-7 working days.
• HKD31 shipping fee for purchases under HKD500.
• The fees for transportation from the UK warehouse to the HK warehouse are excluded.
• FYI : Buyandship self pick-up cost HKD24 per lb.
• Import taxes may need to be paid for International orders.

Return :

Prior to dispatching any custom-made item, we ensure confirmation from our customers. Please note that options for returns or refunds are not available, except in cases of quality issues with the artwork.